Call Center Benchmarks
With over 800 customers surveyed, plus detailed
information on who they called, why they called, and if
they plan to buy again, you'll have solid information to
compare your business.
Find out more |
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Greetings, In this issue you'll find a good article on bad research, data from a
recent study, a useful statistical site to bookmark, and a catapult game
you'll hate us for sharing.
Simple, useful, and easy to deal with
Enjoy,
Bruce Lockwood
President
T 207.874.2077 x103
blockwood@portlandresearch.com
tomorrow's answers
today
Portland Research Group is a full service
market research team with
extensive qualitative and quantitative research
talents.
Reply to this email for a
complimentary review of
your market research
strategy. |
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| Grandma Got Run Over By Bad Research | | | good article
Although market research suggested ample customers,
Irene Viento's upscale children's clothing store,
GrandKids Ltd., closed after three years of soft sales.
Read on | | |
| Recent Data | | | did you know?
Overall, one out of every 4 people (24%) who called a
company for assistance with a question or problem were
not satisfied with the follow through on the action
promised by the call center agent they spoke with.
Get the Whole Story | | |
| Electronic Statistical Textbook | | | important
bookmark
This Electronic Statistics Textbook offers training in the
understanding and application of statistics. The
material was developed at the StatSoft R&D
department based on many years of teaching
undergraduate and graduate statistics courses.
Great Statistical Reference | | |
| Catapult Game | | | fun link
Make sure
you turn the sound down and close your
office door.
Play the Game | | |
| Research Advisor | | | question? problem?
As an eFrame Alert subscriber you have an experienced
market
research professional at your service to answer your
market research questions. Reply to this email or call Bruce Lockwood at 207.874.2077 x103 for assistance. | | |
| Please Forward | | | tell a friend
There's a link at the bottom of this email that you
can use to forward this email to a friend or colleague.
Some people who might find this interesting include
marketing managers, call center supervisors, or any
senior executive who needs a break from their day. | | |
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