Call Center Benchmarks
Whether you're a call center manager, customer service
executive, or marketing manager, this report has
everything you need to promote the importance of
customer service within your company.
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Greetings,
In today's issue you'll find that one man's trash IS
another's treasure, contact loyalty data, MR training
resources, and a site that's just plain silly (and that's
why we like it).
Simple, useful, and easy to deal with.
Enjoy,
Bruce Lockwood
President
T 207.874.2077 x103
blockwood@potlandresearch.com
tomorrow's answers
today
Portland Research Group is a full service
market research team with
extensive qualitative and quantitative research
talents.
Reply to this email for a
complimentary review of
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| Can You Get There From Here? | | | good article
One man's trash is another man's treasure. That's
especially true for Ava DeMarco and Robert Brandegee.The two young entrepreneurs salvage discarded rubber
inner tubes, bottle caps, license plates, hubcaps and
other throwaways to manufacture trendy... Read on | | |
| Contactor Loyalty | | | did you know?
In a study of US consumers who contacted a company
with a question or problem, only about half (54%)
reported that they were likely to purchase additional
products and/or services from the company they
contacted.Get the Report | | |
| Market Research Training Modules | | | important
bookmark
Prepared and maintained through the Navy Acquisition
Reform Office, this site is a great primer for the market
research novice and a great refresher course for the
experienced professional. And yes, it was developed by
the US Navy.Welcome Abord! | | |
| Dancing Paul | | | fun link
We really
don't know how to introduce this one. I guess in some
strange way, we're just happy something like this is out
there.Click to Understand | | |
| Research Advisor | | | question? problem?
As an eFrame Alert subscriber you have an experienced
market
research professional at your service to answer your
market research questions. Reply to this email or call
Bruce Lockwood at 207.874.2077 x103 for assistance. | | |
| Please Forward | | | tell a friend
There's a link at the bottom of this email that you
can use to forward this email to a friend or colleague.
Some people who might find this interesting include
marketing managers, call center supervisors, or any
senior executive who needs a break from their day. | | |
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