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Call Center Benchmarks
Caller satisfaction with agent professionalism,
knowledge, and authority as well as response
satisfaction with timeliness, clarity, and follow-
through are all measured and reported.
Find out more
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Dear Christopher,
In this issue you'll find 20 questions to ask the
pollsters, a quick research finding, how to manage
open-ended questions, and where to find music in the
most unlikely places.
Simple, useful, and easy to deal with.
Enjoy,
Bruce Lockwood
Senior Research Manager
T 207.874.2077 x103
blockwood@portlandresearch.com
tomorrow's answers today
Portland Research Group is a full service market
research team with extensive qualitative and
quantitative research talents. Reply to this email
for a complimentary review of your market research
strategy.
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| 20 Questions a Journalist Should Ask About Poll Results |
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good article
For journalists and for pollsters, questions are the
most frequently used tools for gathering information.
For the journalist looking at a set of poll numbers,
here are the 20 questions to ask the pollster before
reporting any results.
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Read on |
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| Did You Know? |
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research data
Nearly three-fifths of all customer contacts (57%) to
a US company occur because someone is either
having a problem using a product/ service or has a
question/ problem related to the purchase process
itself.
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Get all the data |
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| What To Do With Open-Ended Questions |
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important bookmark
Tuck this link away. If you ever find yourself in the
market research world, you're bound to find yourself
grappling with what to do with a large list of text
based information.
This site presents a number of solutions. It might be
overkill. Then again, it might help you sleep at night.
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Worth a look |
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| Windows Noise Becomes Music |
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fun link
The standard Windows beep you hear when you've
made a fatal error can be quite irritating. This guy
made it into a nice composition and manages to
create a great new use for Windows sounds.
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Click, sit back & enjoy |
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| Research Advisor |
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question? problem?
As an eFrame Alert subscriber you have an
experienced market research professional at your
service to answer your market research questions.
Reply to this email or call Bruce Lockwood at 207.874.2077
x103 for assistance.
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| Please Forward |
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tell a friend
There's a link at the bottom of this email that you
can use to forward this email to a friend or colleague.
Some people who might find this interesting include
marketing managers, call center supervisors, or any
senior executive who needs a break from their day.
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